Refund policy

Refund and Return Policy

At Mitchealstore, we are committed to providing our customers with a seamless shopping experience. Below is our refund and return policy, crafted to ensure clarity and transparency, in alignment with industry standards and applicable legal regulations, including Google’s Terms of Service.

Return Policy

We offer a 30-day return policy. This means you have up to 30 days from the date of receiving your item to initiate a return.

Eligibility for Returns:
To qualify for a return:

  • The item must be in its original condition as received: unworn, unused, with tags, and in its original packaging.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

To initiate a return, contact us at mitchealstore@gmail.com. Our team will guide you through the process.

Important Note:

  • Items returned without prior authorization will not be accepted.

  • Return shipping labels and detailed instructions will be provided once your return request is approved.

For any queries regarding returns, feel free to contact us at mitchealstore@gmail.com.

Damages and Issues

Please inspect your order upon receipt and notify us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

Reach out to us at mitchealstore@gmail.com, and we will resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants).

  • Custom or personalized products (e.g., special orders).

  • Personal care items (e.g., beauty products).

  • Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns for sale items or gift cards.

For clarification regarding specific items, please contact us at mitchealstore@gmail.com.

Exchanges

To exchange an item, return the original item as per our return policy. Once your return is approved, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you are entitled to a 14-day cooling-off period. This allows you to cancel or return your order for any reason within 14 days.

Conditions for EU Returns:

  • Items must remain in their original condition: unworn, unused, with tags, and in their original packaging.

  • Proof of purchase is required.

To exercise this right, contact us at mitchealstore@gmail.com.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed to your original payment method within 10 business days.

Additional Notes:

  • It may take additional time for your bank or credit card issuer to process and post the refund.

  • If you do not receive your refund within 15 business days of approval, please contact us at mitchealstore@gmail.com.

Thank you for choosing Mitchealstore. We are dedicated to ensuring your satisfaction with every purchase.